Privacy Policy
Your Privacy & Data
At Dermfix GmbH, we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.
1. Information We Collect
We collect the following types of information when you use our site or make a purchase:
• Personal identification information (name, email address, phone number)
• Billing and shipping address
• Payment information (processed securely via Shopify)
• Browser and device information (via cookies and analytics tools)
• Purchase history and browsing behaviour on our site
• Our company securely stores your data via Shopify through robust, built-in security measures including Level 1 PCI DSS compliance for payment processing, SSL/TLS certificates for encrypted browsing, and automatic security updates.
2. How We Use Your Information
We use the information we collect to:
• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our website and product offerings
• Send promotional emails (only with your consent)
• Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:
• Shipping carriers (to deliver your order)
• Payment processors (to handle transactions securely)
• Analytics providers (e.g., Google Analytics)
• Marketing platforms (e.g., email marketing providers, with your consent)
These third parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.
4. Cookies
We use cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
5. Data Retention
We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements. You may request deletion of your data at any time by contacting us.
6. Your Rights
Under GDPR, depending on your exact location, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority
If you make a request, we have one month to respond to you. To exercise any of these rights, contact us at info@dermfix.com
7. Security
We implement industry-standard security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
10. Contact Us
• Email: info@dermfix.com
• Address: Dermfix GmbH, Ried 46c, Westendorf, Tirol, 6363, Austria.
• Data Protection Officer & Representative: Jonathan Lumley-Kelly
Last updated: 07.05.2026